June 21-22 at 3:00-4:30pm Pacific / 6:00-7:30pm Eastern
Working in teams brings unique rewards and difficulties. Among the most challenging dimensions is that as human beings, we are inherently emotional creatures. This raises the stakes for how we communicate in any interaction.
As such, how our own team members communicate with one another and with members of the public can result in a stronger connection or a broken bond. Poor interactions with others can impact our ability to provide our services, our relationships with those individuals, and our own personal well-being.
While many training programs for communication skills present complex step-by-step methodologies for handling difficult conversations, these methods tend to be difficult to remember and apply on the spot, particularly when emotions run high. In this workshop, participants will instead learn one simple active listening practice that can be applied consistently across any kind of interaction to increase connection and settle conflict. With this skill, participants will improve their customer service and increase trust with team members, all without giving in to upset reactions or demands.
Participants will come away equipped with:
An essential communication skill necessary to handle any conversation
A listening practice that will grow their personal and team resiliency
Confidence in their ability to approach their next difficult conversation with ease
Two 90-minute sessions
Live Online Group Sessions
Our next cohort's two 90-minute live online group sessions will be held on:
Wednesday June 21st: 3:00-4:30pm Pacific / 6:00-7:30pm Eastern
Thursday June 22nd: 3:00-4:30pm Pacific / 6:00-7:30pm Eastern
Welcome to Communication Essentials!
Onboarding & Group Agreements
Session 1 - Creating a Connection
Session 1 Assignment - Listening for What Matters
Session 2 - Completing an Experience
Session 2 Assignment - Completing Past Events
Feedback and Feedforward
Geoff gets it….he understands the emotional nature of our work and is able to inspire us to be the best we can through strong communication with one another and the public. His down-to-earth presentation provided great suggestions and tools that we will take forward in our organization to help us be stronger and healthier communicators.
— Kathrin, Executive Director, Ontario
Grow your career with the skills to lead others anywhere in work and life
Non-Profit / Full-Time Student
We're happy to have a quick chat to connect and answer all your questions.